Retail & E-commerce
Turn first-time buyers into repeat shoppers.
Iterable unifies online and in-store customer behavior in real time, enabling retail brands to deliver personalized experiences that drive conversions, repeat purchases, and lasting loyalty.
Disconnected retail experiences make it harder to convert and retain shoppers.
Fragmented personalizaton
When online and in-store data stay disconnected, messaging feels like noise instead of service.
Low repeat purchase rates
Failing to anticipate needs means re-acquiring shoppers instead of growing lifetime value.
Iterable helps retailers turn browsing behavior into repeat purchases.
Turn intent into conversions instantly.
Analyze user intent in real time and segment accordingly. Nudge high-intent shoppers toward conversion with a timely product reminder while reserving discounts for shoppers who need an extra incentive.
Connect online browsing to in-store purchases.
When a customer enters a 500-meter radius of your storefront, trigger an automated SMS confirming the exact SKUs they were browsing are in-stock. Give them the aisle number or a QR code for pickup to make the transition from app to aisle seamless.
Monitor and optimize message delivery.
Use the Command Center to monitor delivery health in real time and ensure messages reach inboxes without lag, even during peak events like Black Friday.
Replenish before users run out.
Map purchase frequency data to your Catalog to predict when customers are running low and automatically trigger refill campaigns with a one-tap “Reorder Now” button. AI Frequency Decisioning ensures reminders are perfectly timed, avoid competing sends, and make reordering fast and frictionless.
Built for brands that measure success in conversions, not clicks.
Ready for every retail moment
From onboarding and replenishment to Black Friday surges, deliver seamless customer experiences with enterprise-grade reliability and proven uptime.
Speed without engineering dependency
With Handlebars Agent, non-technical teams can surface complex, real-time customer data and financial products instantly, eliminating the need for engineering or SQL support.
Personalization that scales with every shopper
Unify customer data and use real-time AI decisioning to deliver relevant experiences across millions of customers without sacrificing performance.
Connected across every retail touchpoint
Unify in-store and digital customer data to power seamless experiences across email, mobile, web, apps, and physical locations, all from a single platform.
access | Compliance | protection | controls | resilience
Security that protects purchases without slowing checkout.
Insights to boost engagement, checkout, and retention.
Boost Revenue with Omnichannel Engagement
Curology used cross-channel automation to increase engagement and drive double-digit revenue growth.
Win Black Friday with Data-Driven Insights
Master the holiday season with actionable trends and proven strategies for maximizing Black Friday performance.
Recover More Revenue from Abandoned Carts
Learn how to recover lost sales with personalized messaging and high-converting cart recovery workflows.
What retail teams ask us most.
Iterable acts as a unified engine that seamlessly connects digital storefront activity with in store Point-of-Sale (POS) data. By ingesting real-time behavioral data from both realms, you can trigger omni-channel moments – such as sending a “thank you” email after an in-store pickup or a push notification when a customer enters a geofenced location
Yes. Iterable is a cloud-native platform engineered for enterprise scale, proven to power over one trillion interactions globally. It provides high-volume messages throughput and enterprise deliverability to ensure your complex cross-channel automations and cart abandonment flows perform flawlessly without downtime during your highest-stakes sales events.
Unlike opaque competitors, Iterable’s explainable AI operates as a “reasoning partner” that provides transparent insights into why every automated decision was made. Marketers maintain complete control by defining brand-safety guardrails, ensuring that AI-driven product recommendations and merchandising strategies always align with live inventory and brand standards.
In the Agentic Era, growth is often capped by the number of manual decisions a team can make. Iterable’s Nova Journey and Copy agents act as autonomous partners that turn strategic intent into sophisticated workflows. This allows your team to stop building every individual step and start directing high-level strategy, while the AI handles millions of micro-decisions across the lifecycle.